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According to the airline, in-flight Wi-Fi internet connectivity will be rolled out on wide-body aircraft. Vietnam Airlines will launch this service on October 10th on four of its A350-900 aircraft and will expand it to other wide-body aircraft in the future.
Thus, for the first time in Vietnam, passengers can use Wi-Fi to connect to the internet on some flights operated by Vietnam Airlines. This is an important step for the national airline on its path to applying digital technology to products and services to enhance customer experience, gradually moving towards international 5-star quality and aiming to become a digital airline.
Passengers can experience Wi-Fi service on select Airbus A350 aircraft operated by Vietnam Airlines on routes between Hanoi - Ho Chi Minh City/Shanghai/Osaka and Ho Chi Minh City - Osaka/Singapore.
In-flight Wi-Fi service is best suited for sending text messages on popular apps like Viber, iMessage, Messenger, WhatsApp, etc., ideal for passengers who need to communicate frequently during the flight.
Providing this service is Vietnam Airlines' effort to anticipate the development trend of the global aviation industry, as many 5-star airlines are also implementing similar services such as Singapore Airlines, Qatar Airways, Cathay Pacific Airways, Lufthansa, etc.
With prices ranging from $2.95 to $29.95 (equivalent to VND 75,000 to VND 735,000), Vietnam Airlines passengers can choose from packages with different usage times and data capacities, up to a maximum of 80 MB.
Passengers register for the package and pay for the service online via Visa, MasterCard, American Express, JCB, or Diners Club credit cards after the aircraft reaches a stable altitude.
The subscribed plan can be used on different devices but not simultaneously on multiple devices, and remains valid until the end of the flight.
In the future, the airline will continue to research and upgrade services on other Boeing 787 and Airbus A350 aircraft with increasingly better access speeds.
To inform passengers that flights offer Wi-Fi service, Vietnam Airlines will notify passengers at the check-in counter at the airport, place service identification signs at the boarding gate, provide instruction leaflets on how to use the service in the seat pocket in front of them on the aircraft, and make announcements via the in-flight public address system.
Initially, from October to the end of December 2019, Vietnam Airlines will offer each passenger 30 minutes of free Wi-Fi usage for in-flight messaging services.
Previously, Vietnam Airlines was also a pioneer in providing wireless-streaming entertainment services on its Airbus A321neo fleet, allowing passengers to access movies and music on their personal electronic devices.
