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Taking place over 6 days with more than 30 topics and 7 practical tests, the training course focuses on teaching trainees international standards of behavior, attitude, and appearance when interacting with customers, on-site service delivery including situational handling skills when serving tables and answering phones; especially creating products that "exceed customer expectations," creating a professional and satisfying impression, and potentially generating higher revenue for the company by enhancing the customer experience during their stay at the resort.
Mr. Matthias Wiesmann, General Manager of Furama Resort Da Nang, shared: “Since its establishment, Furama has always aimed to provide exceptional experiences for its guests. Organizing this International Butler Training course affirms the resort's commitment to ensuring top-tier 5-star service quality, especially in preparing a skilled workforce for new projects, including the Ariyana Beach Resort & Suites project with over 1000 rooms, which has just commenced construction.”
As a training ground for high-quality management staff for 4-5 star hotels in Da Nang city, Furama Resort Da Nang also regularly organizes professional training courses for its employees, including both self-training and training according to international standards such as rescue training for rescue professionals at resorts in Da Nang and Hoi An organized by the Royal Australian Rescue Association, Food Safety and Hygiene Training and Hazard Analysis and Critical Control Points (HACCP) training, Fire safety training for resort staff according to the standards of the Da Nang City Fire and Rescue Guidance and Command Department, etc.
Ngoc Anh - Linh
