Taking place over 6 days with more than 30 categories and 7 practical tests, the training course focuses on teaching students international standards of behavior, attitude, appearance when contacting customers, how to provide on-site services including skills to handle situations when serving tables, answering the phone; especially creating products that "exceed customer expectations", creating a professional, satisfying impression, and can bring higher revenue to the company thanks to increasing the experience of guests when staying at the resort.
Mr. Matthias Wiesmann, General Manager of Furama Resort Danang shared: “Since its establishment, Furama has always aimed to bring great experiences to customers. Organizing the International Butler Training Course affirms that the Resort always aims to ensure the top 5-star service quality, especially to welcome human resources for new projects, including the Ariyana Beach Resort & Suites resort apartment project with more than 1,000 rooms that has just started construction.”
As the cradle of training high-quality management staff for 4-5 star hotels in Da Nang city, Furama Resort Da Nang also regularly organizes professional courses for employees, including self-training and training according to international standards such as Rescue training for rescue specialists at resorts in Da Nang and Hoi An organized by the Royal Australian Lifesaving Association, Food Safety and Hygiene Training and Hazard Analysis and Critical Control Points (HACCP), Fire Prevention and Fighting Training for Resort staff according to the standards of the Fire and Rescue Guidance and Command Department, Rescue of Da Nang city, etc.
Ngoc Anh - Linh
