A conversation with Mario Caballero - General Manager of Meliá Vinpearl Phu Quoc Resort

As the head of operations at one of the largest resorts on Phu Quoc Island and in the country, Mario Caballero - General Manager of Meliá Vinpearl Phu Quoc Resort - had the opportunity to share with Travellive his story of leading a passionate team, his work style, and Meliá's upcoming plans to provide the best possible experience for customers.

How does his leadership style differentiate Meliá Vinpearl Phú Quốc from other corporations in the same industry?

Mario Caballero:In my work, I focus on strong relationships, open communication, and helping people when needed. At Meliá Vinpearl Phu Quoc, I bring a value system that combines professionalism, respect for culture, and human development. Managing one of the largest resorts in Vietnam, my team and I prioritize the spirit of "Soul Matters," with every detail meticulously crafted and infused with passion. This is evident in the arrangement of every item and space, where you can feel the warm hospitality and welcoming spirit of Meliá.

People are a key factor in the hospitality industry; what standards did he apply to human resource management?

Mario Caballero:I prioritize effective, professional conversations and strive to be a role model leader. In both group and individual meetings, I emphasize transparency and want my colleagues to work in a cohesive, positive, and harmonious hotel environment. They can participate in employee wellness programs and receive recognition for their achievements.

What are the key elements in creating a memorable customer experience? What new privileges will Meliá Vinpearl Phu Quoc offer to visitors in the near future?

Mario Caballero:Beyond its diverse ecosystem and facilities, including 3 restaurants, 2 bars, 2 outdoor swimming pools, YHI Spa, and 522 private villas, we also offer exciting activities for children, providing relaxing moments for families and friends at Bai Dai Beach, one of the most beautiful beaches on the planet. Coming soon, we will be launching an exclusive experience package to redefine luxury resort living in Vietnam.

Phuong Thao is an editor at Travellive magazine. She is passionate about traveling and enjoys capturing moments with her camera in every place she visits. Travel, art, and lifestyle are Phuong Thao's favorite writing topics.

Phuong Thao