Airports are rated on three factors: on-time performance; service quality, food and shopping options. The first criterion accounts for 60% of the score, while the others account for 20%. AirHelp's data is based on statistics from commercial providers, plus 40,000 passenger surveys collected in 40 countries in 2018, along with AirHelp's own database.
Hamad International Airport, Doha, Qatar tops the list
Accordingly, the 10 best airports in the world include: Hamad (Qatar), Tokyo (Japan), Athens (Greece), Afonso Pena (Brazil), Gdansk Lech Wałęsa (Poland), Sheremetyevo (Russia), Changi (Singapore), Rajiv Gandhi (India), Tenerife North (Spain), Viracopos/Campinas (Brazil).
Athens Airport's high ranking surprises many people. According to AirHelp, this place has "heavenly time, favorable location, and favorable people" because the warm and sunny weather helps flights to be less delayed or canceled due to bad weather. Most of the passengers at this airport are tourists, they bring with them an excited and happy mood. Therefore, the reviews about this place are often positive.
The ranking is based on data collected in 2018 from more than 40,000 passengers across 40 countries.
For the best airline category, AirHelp rated the 72 airlines for which it had statistical data, according to criteria such as on-time performance, service quality and complaint handling (weighting each item equally).
Qatar is the only country in the world with the best airline and airport in 2019.
The 10 best airlines in the world (with on-time performance) are: Qatar Airways (84%), American Airlines (75%), Aeromexico (78%), SAS Scandinavian Airlines (73%), Qantas (79%), LATAM Airlines (77%), WestJet (74%), Luxair (78%), Austrian Airlines (71%), Emirates (75%).
