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Airports are evaluated based on three factors: on-time performance; quality of service, food and shopping options. The first criterion accounts for 60% of the score and the other criteria account for 20%. AirHelp's data is based on statistics from commercial providers, plus 40,000 passenger surveys collected in 40 countries in 2018, along with AirHelp's own database.
Hamad International Airport in Doha, Qatar, tops the list.
Accordingly, the 10 best airports in the world are: Hamad (Qatar), Tokyo (Japan), Athens (Greece), Afonso Pena (Brazil), Gdansk Lech Wałęsa (Poland), Sheremetyevo (Russia), Changi (Singapore), Rajiv Gandhi (India), Tenerife North (Spain), and Viracopos/Campinas (Brazil).
Athens Airport's high ranking has surprised many. According to AirHelp, it benefits from favorable conditions, including sunny and warm weather which minimizes flight delays and cancellations due to bad weather. The majority of passengers are tourists, often in high spirits. Therefore, reviews of the airport are generally positive.
This ranking is based on data collected in 2018 from over 40,000 passengers across 40 countries.
For the best airline category, AirHelp evaluated 72 airlines for which the company had statistical data, based on criteria such as on-time performance, service quality, and complaint handling (with equal weighting for each category).
Qatar is the only country in the world to have the best airline and airport in 2019.
The top 10 airlines in the world (with on-time performance ratings) are: Qatar Airways (84%), American Airlines (75%), Aeromexico (78%), SAS Scandinavian Airlines (73%), Qantas (79%), LATAM Airlines (77%), WestJet (74%), Luxair (78%), Austrian Airlines (71%), and Emirates (75%).
