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Specifically, Alma Resort began collaborating with Typsy, an online hospitality academy established in Australia, to enhance the professional skills of hundreds of employees after the resort was forced to temporarily close due to the fourth wave of the pandemic.
Herbert Laubichler-Pichler, General Manager of Alma Resort, said that partnering with Typsy is one of the resort's efforts to "do everything possible" to encourage and retain staff in the context of the pandemic, which has caused significant damage to the tourism industry.
“The partnership with Typsy Academy will elevate our efforts by creating a peer-to-peer online learning model and building a continuous learning environment to enhance our staff’s skills. These investments demonstrate our seriousness about retaining and developing our workforce, especially as they are on unpaid leave due to the temporary hotel closure,” he said.
Alma Resort is located in Cam Ranh.
Typsy, a global digital platform specializing in hospitality and tourism training, features an interface similar to a "Netflix library," with instructional videos by experts in the hospitality and restaurant industry. Typsy's training content is divided into three main areas: training courses, lessons, and mentoring sessions. Learners have the opportunity to explore their interests and passions, build skills to help them advance and develop their careers, and obtain professional certifications and qualifications.
Typsy Academy collaborates with one of the world's leading hotel management schools, Ecole Hoteliere de Lausanne (EHL), based in Switzerland, and has many major clients such as Hyatt, Radisson, Delaware North, and Wyndham.
Typsy's training content is divided into three main areas: training courses, lessons, and mentoring sessions led by leading experts.
“We’ve noticed recently that many businesses are looking to continue developing the professional skills of their employees, helping them enhance their abilities and gain more knowledge as the hospitality and tourism industry resumes,” shared Jonathan Plowright, founder and CEO of Typsy.
“It’s noteworthy that there have been many digital solutions to help combat COVID-19-related issues in the ‘new normal’; a prime example is the Alma Resort mobile app we developed to maximize contactless communication between guests and staff,” Herbert added.
