Safe during the epidemic, rest assured during your vacation

As one of the first resorts on the Pearl Island to implement new standards of safety and hygiene in service and operation, InterContinental Phu Quoc is striving to meet the new requirements and expectations of tourists for domestic tourism. By applying new service procedures according to the global IHG Clean Promise standard in a scientific way, InterContinental Phu Quoc hopes to bring necessary protection to tourists, while helping tourists feel comfortable and confident throughout their travel time.

'In Vietnam, the government and people are making great efforts in the fight against Covid-19. At InterContinental Phu Quoc, we also want to do our job well. For the guests staying here, we serve them with care and concern like family members. With this criterion, in addition to standard service, we also bring them safety, peace of mind, and a sense of familiarity like at home when always receiving dedicated and meticulous care' - Mr. Oliver Horn, General Director of InterContinental Phu Quoc Long Beach Resort shared.

The resort is enhancing deep cleaning and routine disinfection procedures throughout, minimizing physical contact at the front desk such as using electronic receipts instead of paper receipts, adding hand sanitizer stations, and at the same time, making similar changes to food and beverage services such as buffets, banquet services, catering and in-room dining.

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In the guest rooms, the room decorations, bedside tables, resort information and menus have all been removed. Instead, guests can find this information on the TV screens in the guest rooms. The minibar has also been removed; however, guests can still order drinks through room service.

Restaurants and bars will adopt electronic menus, ensuring both hygiene and environmental friendliness. Guests simply scan the QR code to view and order dishes using their phones or personal electronic devices. In addition, disposable menus will also be provided and discarded immediately after use. For breakfast at Sora & Umi, chefs and staff will serve at the table what guests choose from the buffet counter with a variety of dishes, promising a delicious and energetic breakfast.

During your stay here, you will see many announcements from the resort ensuring that room items are thoroughly disinfected and room service hours are flexible.

This is not beyond the desire of visitors to have peace of mind and comfort knowing that hygiene and community safety are always put first at InterContinental Phu Quoc. Recreational facilities including swimming pools, Planet Trekkers kids club, gym, beach and water sports activities are still available to serve the entertainment and relaxation needs of visitors. These items will also be guaranteed hygiene and safety as what the resort and IHG group have committed to in the global campaign “Clean Promise”.

While close contact opportunities have been limited as much as possible, the resort’s standard service, hospitality and attentive care for guests remain unchanged and the promise of providing unforgettable experiences for a perfect holiday will always be one of the missions of InterContinental Phu Quoc Long Beach.