ANA continues to be Japan's only 5-star airline

ANA is the only Japanese airline to receive this prestigious award, along with eight other airlines in the world: All Nippon Airways, Asiana Airlines, Cathay Pacific Airways, Etihad Airways, EVA Air, Garuda Indonesia, Hainan Airlines, Qatar Airways, and Singapore Airlines.

SKYTRAX awarded ANA its highest rating for the high-quality, consistent service it provides to its customers from check-in to landing. This also demonstrates a remarkable point about ANA that it always strives to improve its service beyond customer expectations, worthy of its position as a leading global airline in a context where more and more international customers choose ANA products. The airline also constantly develops new international routes, and always considers the development of its international route network as one of its core strategies.

To achieve this title in 2017, in 2016 alone, ANA marked a remarkable development through major achievements with the aim of improving the quality of its services: Renovating the check-in area at the South Wing Departure Hall at Terminal 1 of Narita Airport to help passengers more conveniently access the airline. At the same time, installing more modern and convenient automatic check-in machines to serve customers; "Chef Service" is a special service at the ANA lounge at Narita Airport. Here, there is nigari-zushi (sushi prepared by hand in front of guests) and many other dishes that are highly appreciated by international diners; Changing the appearance of the Departure Hall at Terminal 2 of Haneda Airport. Not only assigning special identification colors to each area with separate functions, ANA also uses illustrations to make the use of the lobby area easier, more friendly, and easier to understand (especially for customers who need support). The number of tourists to Japan is increasing so much that these identification signs will help tourists move more conveniently between the international and domestic terminals;

The airline deployed ANA's electronic information board (tablet) in 17 different languages ​​to facilitate communication between passengers and ground staff and flight crew (especially for customers requiring special assistance); deployed the "Sign Language" service area at Haneda Airport with remote interpreters to better serve passengers with hearing and speaking difficulties. This is the first service in Japan; deployed "Universal content" with subtitles and audio guides to help visually impaired and hearing impaired passengers enjoy in-flight entertainment. This is the first service in Japan and is available on international routes.

ANA continues to be the first Japanese airline to operate the Airbus A320neo on short-haul international routes. Despite its small size, ANA's A320neo still incorporates unique features from the airline's mid- and large-sized aircraft, such as in-flight internet service and personal screens in all seats, including Economy Class.

The airline also continues to strengthen the training of check-in and lounge staff to provide the best service to customers; improve the English communication skills of flight crew, and recruit more foreign flight crew to help communicate better with international tourists.

The Thanh