ANA continues to be Japan's only 5-star airline.

ANA is the only Japanese airline to receive this prestigious award, along with eight other airlines worldwide: All Nippon Airways, Asiana Airlines, Cathay Pacific Airways, Etihad Airways, EVA Air, Garuda Indonesia, Hainan Airlines, Qatar Airways, and Singapore Airlines.

SKYTRAX awarded ANA top marks for the consistently high-quality service it provides to customers, from check-in to landing. This also demonstrates ANA's remarkable commitment to continuously improving its services beyond customer expectations, befitting its position as a leading global airline in a context where an increasing number of international customers are choosing ANA's products. The airline also continuously develops new international routes and considers the expansion of its international network as a core strategy.

To achieve this title in 2017, ANA marked a significant leap forward in 2016 with major achievements aimed at improving the quality of its services: Renovating the check-in area in the South Wing Departure Hall at Terminal 1 of Narita Airport to make it more convenient for passengers to access the airline. Simultaneously, installing more modern and convenient self-check-in machines to serve customers; Introducing the "Chef Service," a special service at the ANA lounge at Narita Airport, featuring nigari-zushi (sushi prepared manually in front of guests) and many other highly-rated dishes from international diners; and redesigning the Departure Hall at Terminal 2 of Haneda Airport. In addition to assigning distinctive colors to each area with its specific function, ANA also uses illustrations to make using the lobby area easier, more user-friendly, and more understandable (especially for customers needing assistance). With the significant increase in the number of tourists visiting Japan, these identifying signs will help travelers navigate between the international and domestic terminals more easily.

ANA has implemented electronic information boards (tablets) in 17 different languages ​​to facilitate communication between passengers, ground staff, and flight crew (especially for customers requiring special assistance); launched a "Sign Language" service area at Haneda Airport with remote interpreters to better serve passengers with hearing and speaking difficulties. This is the first service of its kind in Japan; and introduced "Universal Content" with subtitles and audio guidance to allow visually and hearing impaired passengers to enjoy in-flight entertainment. This is also the first service of its kind in Japan and is available on international routes.

ANA continues to be the first Japanese airline to operate the Airbus A320neo on short-haul international routes. Despite its smaller size, the ANA A320neo incorporates unique features from the airline's medium and large aircraft, such as in-flight internet service and personal screens for all seats, including Economy class.

The airline also continues to enhance the training of check-in and lounge service staff to provide the best possible service to customers; improve the English communication skills of its flight crew, and recruit more foreign flight crews to facilitate better communication with international travelers.

The Thanh