Putting the "technological" hotel into practice is a new step forward for Alibaba Group in promoting its scientific and technological potential, developing its brand, and at the same time solving the problem of tourism human resources in the future.
Alibaba Group also affirmed that the service quality at these “tech” hotels will not be inferior in terms of professionalism or class compared to normal hotels, with reasonable room rates.
Guests can perform simple tasks such as checking in and unlocking their rooms using the facial recognition system without going through the reception. Robots are placed everywhere so guests can easily look up information, give instructions and accompany them throughout their stay. Guests can also control the temperature, light intensity and other aspects of the room with voice commands.
In addition, the entire hotel is also managed by artificial intelligence called "Tmall Genie", receiving all requests from guests, including shopping, arranging room cleaning schedules according to guests' habits, controlling electricity throughout the hotel...
According to FlyZoo CEO Wang Gun, the deployment of robots, artificial intelligence and technology helps the Group manage the new hotel more efficiently and halve the number of workers.
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