VI
EN
On the morning of January 30th, Vietrantour announced that it would refund 100% of tour costs and waive all cancellation/postponement fees for tourists who had registered for tours to China, until the epidemic is completely under control.
Popular tourist destinations in China are deserted or isolated at this time.
Accordingly, customers will have the right to cancel their registered China tour and receive a full refund. If customers wish to switch to another tour of equal value, Vietrantour will offer a discount of VND 800,000 per person. If switching to a higher-value tour, customers will pay the difference, and this discount policy will still apply.
"By deciding to refund 100% of the tour cost to customers and waive all cancellation/postponement fees under the current circumstances, Vietrantour believes this is a positive gesture of cooperation with tourists during this sensitive time. This is because the outbreak of the nCOV-2019 acute pneumonia epidemic is considered a force majeure event as stipulated in the contract signed between Vietrantour and its customers," a Vietrantour representative shared.
This move also demonstrates that Vietrantour is a reputable travel brand that prioritizes customer interests and contributes responsibly to the community in preventing the spread of the coronavirus.
Official announcement from Vietrantour on their fanpage.
Previously, the Civil Aviation Authority of Vietnam canceled all previously issued flight permits and did not issue new permits to Vietnamese and foreign airlines operating regular and irregular flights between points in Vietnam and Wuhan, Hubei, China. The Vietnam National Administration of Tourism also requested travel companies not to organize tours to areas with a high risk of nCoV virus infection.
Given the dangerous nature of the flu epidemic, many people are also worried about traveling through crowded international airports.
As of the morning of January 30th, China had recorded 170 deaths from the novel coronavirus (nCoV) out of a total of 7,800 confirmed cases. The disease has spread to many countries outside of Asia, including the Americas, Europe, and Australia. The World Health Organization (WHO) has also assessed the current situation and declared a global pandemic emergency.
Updated Information
According to Deputy Minister of Health Do Xuan Tuyen's report, as of 3:20 PM on January 30th, the results from the Central Institute of Hygiene and Epidemiology indicate that three Vietnamese individuals have been found to be infected with the coronavirus.
Of these, one person in Thanh Hoa is being treated at Thanh Hoa Provincial Hospital, and two cases are at the Tropical Diseases Hospital in Dong Anh District, Hanoi. All three cases initially tested positive for the coronavirus.
So far, there have been 5 cases in Vietnam, including 2 Chinese nationals who received treatment at Cho Ray Hospital in Ho Chi Minh City.
