On the morning of January 30, Vietrantour announced that it would refund 100% of the tour fee and waive all cancellation/postponement fees for tourists who have registered for tours to China, until the epidemic is completely controlled.
China's famous tourist spots are deserted or isolated at this time.
Accordingly, customers will have the right to cancel the registered China tour and receive a full refund of the tour cost. In case the customer wants to switch to another tour of equal value, Vietrantour will immediately offer a discount of 800,000 VND/person. If switching to a tour of higher value, the customer will pay the difference and this preferential policy will still apply.
"By deciding to refund 100% of the tour cost to customers, and waive all tour cancellation/postponement costs under current conditions, Vietrantour believes that this is a goodwill to actively cooperate with tourists during this sensitive time. Because the outbreak of the 2019 nCOV pneumonia epidemic is considered a force majeure event within the terms of the contract signed between Vietrantour and customers" - Vietrantour representative shared.
This move also shows that Vietrantour is a reputable travel brand that puts customers' interests first, as well as contributes to community responsibility in preventing the corona flu epidemic.
Official announcement of Vietrantour on fanpage
Previously, the Civil Aviation Authority of Vietnam canceled all granted flight permits and did not grant new flight permits to Vietnamese and foreign airlines operating regular and irregular flights between points in Vietnam and Wuhan city, Hubei, China. The General Department of Tourism also requested travel agencies not to organize tours to areas with a high risk of nCoV infection.
Given the dangerous level of flu, traveling at crowded international airports also makes many people worried.
As of the morning of January 30, China recorded 170 deaths from the coronavirus (nCoV) out of a total of 7,800 cases of infection. The disease has spread to many countries outside Asia such as the Americas, Europe, and Australia. The World Health Organization (WHO) has also assessed the current disease situation and declared a global emergency pandemic.
Updated Information
Deputy Minister of Health Do Xuan Tuyen reported that as of 3:20 p.m. on January 30, according to the results of the National Institute of Hygiene and Epidemiology, 3 Vietnamese people have been detected infected with the corona virus.
One person in Thanh Hoa is being treated at Thanh Hoa Provincial Hospital, while two others are at the Tropical Diseases Hospital in Dong Anh District, Hanoi. All three cases initially tested positive for the coronavirus.
So far in Vietnam there are 5 cases, including 2 Chinese cases who have been treated at Cho Ray Hospital, Ho Chi Minh City.
