The Civil Aviation Authority of Vietnam (CAAV) has directed to ensure the best service for passengers' travel needs during the April 30 - May 1 holiday period and the 2025 summer peak with a series of measures that have been requested to be implemented synchronously.
In particular, the CAAV particularly emphasized the role of two major airlines, Vietnam Airlines and Vietjet, in strengthening communication activities extensively and effectively about the conversion of domestic flights to the modern T3 terminal at Tan Son Nhat International Airport, Ho Chi Minh City. At the same time, airlines need to proactively develop and issue practical support policies for passengers who unfortunately miss their flights due to terminal confusion, demonstrating a sense of responsibility and concern for the experience of service users.
The Civil Aviation Authority of Vietnam has requested airlines to develop plans to increase flights to best meet passenger transportation needs during the April 30-May 1 holiday period.
In order to meet the expected increase in transportation demand during the April 30 holiday, the Civil Aviation Authority of Vietnam requires airlines to urgently allocate resources reasonably and develop detailed and flexible plans to increase flights. Prioritize additional flights on routes with high demand, while increasing the exploitation of off-peak hours and even night hours to optimize capacity and reduce pressure on peak hours. An important requirement that the Civil Aviation Authority of Vietnam pays special attention to is that airlines must minimize delays and cancellations due to subjective reasons from the airlines, in order to ensure a stable travel schedule for passengers.
In fact, according to statistics from the Civil Aviation Authority of Vietnam in February, the rate of on-time flights of Vietnamese airlines only reached an average of more than 67%, while the number of delayed flights accounted for a significant proportion of nearly 33%, equivalent to 7,213 flights. Analysis of the causes showed that the situation of late arrival of aircraft accounted for the highest rate, more than 59%. Cancelled flights also stemmed from many different factors such as adverse weather conditions, arising technical problems...
Airlines need to promptly add flights on routes with high demand, increase operations during off-peak hours and at night.
In this new directive, the Civil Aviation Authority of Vietnam also specifically requests airlines to strictly comply with current regulations on domestic air transport prices, ensure that ticket sales are within the prescribed price range and comply with each airline's domestic transport price policy. At the same time, airlines must fully perform their responsibilities and obligations to passengers in case of flight cancellations or prolonged delays.
Regarding infrastructure, the Civil Aviation Authority of Vietnam has issued a document requesting the Vietnam Airports Corporation (ACV) and Van Don International Airport (Quang Ninh) to proactively coordinate closely with relevant agencies and units to unify a detailed plan for the conversion of domestic flights of Vietnam Airlines and Vietjet Air to Terminal T3 at Tan Son Nhat International Airport. In particular, it is necessary to strengthen the forms of information guidance in an intuitive and easy-to-understand manner so that passengers, especially connecting passengers, can avoid going to the wrong terminal at Tan Son Nhat International Airport, preventing the risk of creating "hot spots" that cause frustration for passengers at airports.
The Department also requested the Airport Corporation to develop a plan to increase service capacity to avoid "hot spots" and passenger frustration at the airport area.
In addition, the CAAV also requested ACV and airports to arrange the most convenient aircraft parking locations for public bus routes operating at the port, creating favorable conditions for passengers to easily recognize and use this service. At the same time, there should be backup plans to transfer passengers quickly and effectively when traffic congestion occurs at the airport area.
To ensure smooth flight operations, the Civil Aviation Authority of Vietnam requested the Vietnam Air Traffic Management Corporation (VATM) to research and deploy smart flight management solutions to minimize congestion of aircraft arriving and departing from Noi Bai and Tan Son Nhat International Airports, especially during peak days of the April 30 - May 1 holiday and summer 2025.
Regarding airlines, the Civil Aviation Authority of Vietnam recommends that Vietnam Airlines and Vietjet increase communication to passengers to ensure smooth transitions and limit impacts on passengers.
Finally, the Civil Aviation Authority of Vietnam directs the Airports Authority to closely coordinate with the Department of Construction of the provinces and centrally-run cities with airports and relevant functional forces to strengthen the organization of scientific traffic flow, minimizing traffic congestion on the roads around the airport area, especially at Tan Son Nhat and Noi Bai International Airports. At the same time, it is necessary to proactively and promptly detect and strictly handle organizations or individuals related to the situation of illegal vehicles, luring passengers, forcing prices or increasing ticket prices contrary to regulations, protecting the legitimate rights of people and tourists.
