The Ho Chi Minh City Department of Tourism organized a seminar titled "Hotel Business in the Digital Age".

Over the past 10 years, the hotel business has boomed and become one of the most competitive industries. Each stage of development brings different business trends to hotels, so to succeed, businesses must constantly strive to keep up with trends and focus on enhancing the customer experience.

In today's era of advanced science and technology, applying technological solutions is the golden key to innovating customer experiences and unlocking success for hotel businesses. Therefore, the Ho Chi Minh City Department of Tourism organized a seminar titled "Hotel Business in the Digital Age" to provide an opportunity for state management agencies, businesses, experts, and scientists to meet, exchange, and share professional experiences, and propose practical and effective solutions and recommendations to state management agencies, thereby contributing to the development of the hotel business in particular and the city's tourism industry in general.

At the seminar, numerous presentations, reports, and opinions were given by delegates, scientists, and experts with practical experience in the hotel business. Notable topics included: the benefits of applying technology in hotel management, operation, and business; the challenges and difficulties faced by domestic hotels in applying technology to hotel management and business; the role of human resources in the trend of applying technological solutions in hotel management and business; and how to invest in technology in the hotel industry to achieve the highest efficiency. In addition, delegates also made recommendations to state management agencies on promoting the application of technology in hotel management and business, contributing to mitigating the negative aspects of technology application.

According to Ms. Nguyen Thi Anh Hoa, Deputy Director of the Ho Chi Minh City Department of Tourism, these opinions and assessments will make an important contribution to the research and development of appropriate state management models and solutions in the digital age, while also maximizing the potential of smart tourism in Ho Chi Minh City in the future.

The Phong