Ho Chi Minh City Department of Tourism organized a seminar "Hotel business in the digital age"

Over the past 10 years, the hotel business has grown strongly and become one of the most competitive industries. At each stage of development, hotels will have different business trends, so to be successful, businesses always try to keep up with the trend and focus on improving the customer experience.

In the current era of science and technology development, applying technological solutions is the golden key to help innovate customer experience and open the door to success for hotel businesses. For that reason, the Ho Chi Minh City Department of Tourism organized a seminar on "Hotel business in the digital age" to create conditions for state management agencies, businesses, experts, scientists to meet, exchange, share professional experiences, propose practical and effective solutions and recommendations to the State Management Agency to contribute to promoting the development of the hotel business in particular and the city's tourism industry in general.

At the seminar, many presentations, reports and opinions were presented by delegates, scientists and experts with practical experience in the hotel business, notably including the following contents: The benefits of applying technology in hotel management, operation and business; The challenges and difficulties of domestic hotels in applying technology in hotel management and business; The role of people in the trend of applying technology solutions in hotel management and business; How to invest in technology in the hotel industry to achieve the highest efficiency. In addition, delegates also made recommendations to state management agencies in promoting technology applications in hotel management and business, contributing to limiting the negative effects of technology application.

According to Ms. Nguyen Thi Anh Hoa, Deputy Director of the Ho Chi Minh City Department of Tourism, these opinions and assessments will contribute significantly to the process of researching and building appropriate state management models and solutions in the digital age, while promoting the smart tourism potential of Ho Chi Minh City in the coming time.

The Phong