VI
EN
The 2025 Lunar New Year holiday is seen as a prime opportunity for scammers to exploit people's demand for airline tickets to return home or travel, thereby defrauding them of their money. While this isn't a new scam, the perpetrators' increasingly sophisticated "psychological manipulation" tactics continue to ensnare victims.
Recently, the situation regarding scams involving Vietnam Airlines tickets has become increasingly complex. Scammers have continuously improved their methods, creating sophisticated fake websites that are difficult to distinguish from the airline's official site.
The situation regarding scams involving the sale of airline tickets, especially those for the Lunar New Year (Tet) holiday in 2025, is becoming increasingly complex.
Specifically, they registered domain names that closely resembled the airline's official agents, such as vietnamairslines.com, vietnamairlines.com, vietnamairlinesvn.com, and vemaybayvietnam.com. With interfaces designed to be exact copies, even using the logo and images of Vietnam Airlines, these websites deceived many passengers, leading to unfortunate consequences.
Eager to get cheap airline tickets, many customers didn't suspect anything when they received booking codes and urgent payment notifications. They were caught up in the excitement and fear of losing their tickets if they delayed. However, after transferring the money, they were met with the embarrassing truth: the scammers didn't respond and cut off all contact. These booking codes were just a trick to mislead customers, as they had no real value and would automatically cancel after a certain period. By the time customers discovered the truth, it was too late to recover their lost money.
In particular, some scammers send emails or messages notifying customers that they have "won a prize" or received a flight ticket offer. When customers access the attached link and provide information, the scammers will steal credit card information or request payment.
Besides impersonating social media accounts, many individuals also falsely claim to be company employees offering high discounts, or impersonate authorized dealers to offer attractive prices, trapping many victims.
Airlines advise passengers to choose secure payment methods to protect their rights.
Recently, Vietnam Airlines has submitted a request to the authorities to handle websites showing signs of violating regulations regarding: the use of Vietnam Airlines' logo, trademarks, and images; copyright of website interface design; and information disclosure; as well as the registration and use of domain names that are identical to or confusingly similar to Vietnam Airlines' trademarks and trade names.
To avoid buying counterfeit or overpriced tickets during the upcoming peak Tet (Lunar New Year) holiday in 2025, Vietnam Airlines recommends that customers purchase tickets on the airline's website, mobile app, ticket offices, and official agents.
The Information Security Department advises that when needing to buy airline tickets, people should book directly through the airline's official website or call the hotline if they are not familiar with online booking.
Before making any transactions, passengers should carefully research and verify the ticket code information and check its validity, and request airline staff to double-check flight itinerary and passenger information. In particular, avoid transactions through third-party intermediaries or agents whose quality and reliability are unclear.
