In a statement released on April 30, Kansai International Airport (KIX) said that it has not lost a single piece of luggage since it opened in September 1994. Many passengers were happy and reassured that their luggage would arrive safely, but there was one group of people who did not pay much attention to this achievement: the ground staff.
This is an incredibly impressive achievement, compared to the global average lost baggage rate which ranges from 0.5% to 1%.
According to statistics, the airport baggage handlers and ground staff at KIX have been doing a great job for the past 30 years. On average, the airport serves 20 to 30 million passengers a year. It is worth noting that the airport baggage handlers and ground staff have never had a bag lost. But if a person gets lost on the way to or from KIX, it is probably the individual airline's fault, not the airport's.
Kansai International Airport has not lost a single piece of luggage since it opened in September 1994.
Kansai International Airport's efforts were recognized by Skytrax, a prestigious organization specializing in evaluating the world's aviation market, and awarded the "World's Best Airport Baggage Service" award in April this year.
Kansai Airport, built on an artificial island in Osaka, serves mainly passengers to Osaka, Kyoto and Kobe. In 2024, Kansai was ranked 18th best in the world, with other airports in Japan, Haneda and Narita (both in Tokyo), ranked 4th and 5th respectively. Kansai is currently working to upgrade in preparation for the world's largest fair, Expo 2025, which will take place in Osaka.
In 2024, Kansai was ranked 18th best in the world.
Skytrax, founded in 1989, is a professional organization in the world aviation industry specializing in consulting and evaluating the quality of products and services of airlines and airports worldwide. The rankings are conducted independently by Skytrax every year based on the results of surveys of airline passengers and 555 airports worldwide.
