Mr. Le Hong Ha - Deputy General Director of Vietnam Airlines spoke
The event marked Vietnam Airlines becoming the first and only airline in Vietnam to bring safe, convenient in-town check-in service, keeping up with world aviation trends, to passengers in Vietnam.
The airport check-in service will assist passengers in completing flight procedures, selecting their desired seats, checking in baggage, receiving boarding passes and baggage tags right at transaction offices in the center of major cities such as Hanoi (from October 12, 2018) and Da Nang City (from early November 2018). The service applies to Vietnam Airlines domestic flights departing from Noi Bai Airport - Hanoi or Da Nang with daily office opening hours, including Saturdays, Sundays and holidays. Passengers can do in-town check-in for flights during the day and no later than 02 hours before departure time.
Mr. Le Hong Ha - Deputy General Director of Vietnam Airlines, Mr. Le Cao The - General Director of VIAGS and representative of PVcomBank cut the ribbon to open the in-town check-in service at 20 Ngo Quyen, Hanoi
In-town check-in service is an optimal utility that helps passengers avoid the inconvenience of having to move with bulky luggage from the city to the airport, saving time compared to checking in at the airport counter, and can take advantage of that time to fully enjoy the journey of traveling, shopping or working in the city. In-town check-in has been applied in many countries around the world such as Taiwan, Korea, Hong Kong, China, Malaysia...
The first passengers experience the new in-town check-in service in Hanoi
Sharing about the convenient service that Vietnam Airlines pioneered in Vietnam, Mr. Le Hong Ha, Deputy General Director of Vietnam Airlines said: “Based on understanding the wishes of customers, in-town check-in is one of the ground services that meets international 4-star standards, providing customers with convenient, safe and fast service. As the first, exclusive and only unit to deploy this service in Vietnam, Vietnam Airlines hopes that in-town check-in will be a breath of fresh air for the Vietnamese aviation industry and an important step on the journey of constantly upgrading the quality of products and services, aiming to become a 5-star airline in the future”.
Australian passenger and son experienced in-town check-in service for the first time, satisfied with the convenience and professionalism of the service.
Currently, Vietnam Airlines is the airline that applies the most diverse airline check-in services for passengers with 6 different forms such as: check-in at the airport counter, at the kiosk, on the website www.vietnamairlines.com, by mobile phone, mobile application, and check-in right in the city, helping passengers to easily choose the check-in form that suits their personal needs.
