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Mr. Le Hong Ha - Deputy General Director of Vietnam Airlines, delivered a speech.
This event marks Vietnam Airlines as the first and only airline in Vietnam to bring safe and convenient in-town check-in services, keeping pace with global aviation trends, to passengers in Vietnam.
The in-town check-in service will assist passengers with flight procedures, seat selection, baggage check-in, and receiving boarding passes and baggage tags at designated service centers in major cities such as Hanoi (from October 12, 2018) and Da Nang (from the beginning of November 2018). This service applies to domestic Vietnam Airlines flights departing from Noi Bai Airport in Hanoi or Da Nang, with offices open daily, including Saturdays, Sundays, and public holidays. Passengers can complete in-town check-in for flights on the same day, up to two hours before departure.
Mr. Le Hong Ha - Deputy General Director of Vietnam Airlines, Mr. Le Cao The - General Director of VIAGS, and representatives from PVcomBank cut the ribbon to inaugurate the in-town check-in service at 20 Ngo Quyen Street, Hanoi.
In-town check-in is an optimal convenience that helps passengers avoid the inconvenience of having to travel with bulky luggage from the city to the airport, saving time compared to checking in at the airport counter, and allowing them to fully enjoy their trip, shopping, or working in the city. In-town check-in has been implemented in many countries around the world such as Taiwan, South Korea, Hong Kong, China, Malaysia, etc.
The first passengers experience the new in-town check-in service in Hanoi.
Sharing his thoughts on the convenient service that Vietnam Airlines is pioneering in Vietnam, Mr. Le Hong Ha, Deputy General Director of Vietnam Airlines, said: “Stemming from understanding customer desires, in-town check-in is one of the ground services that meets international 4-star standards, providing customers with convenient, safe, and fast service. As the first, exclusive, and only unit to implement this service in Vietnam, Vietnam Airlines hopes that in-town check-in will be a breath of fresh air for the Vietnamese aviation industry and an important step in our journey to continuously upgrade the quality of products and services, aiming to become a 5-star airline in the future.”
An Australian passenger and her son experienced in-town check-in for the first time and were pleased with the convenience and professionalism of the service.
Currently, Vietnam Airlines offers the most diverse range of check-in services for passengers, with six different options: check-in at airport counters, at kiosks, on the website www.vietnamairlines.com, by mobile phone, via mobile app, and check-in in the city, allowing passengers to easily choose the check-in method that best suits their personal needs.
