BYD Vietnam Automobile Co., Ltd. (BYD Vietnam) officially launched a special customer care program called “Pioneer Privileges with BYD Experts” (referred to as the Program)*. This is a rare opportunity for BYD pioneer customers in Vietnam to directly meet, interact and receive technical advice from a senior expert of BYD Group - Mr. HePu, who has more than 18 years of experience in the field of engineering and after-sales service of BYD in the Asia-Pacific region, currently holding the role of senior technical training expert at the BYD factory.
The presence of senior experts in Vietnam this time is a special recognition and gratitude of BYD to pioneering customers - those who have trusted, chosen and accompanied the brand since the first days of development in the Vietnamese market.
Mr. Ouyang Xiaocheng, Director of BYD Vietnam, shared: “We believe that the relationship between the brand and the customer does not end when the car is delivered, but that is the starting point of a long-term journey. This program is part of BYD's international standard after-sales care strategy, aiming to bring peace of mind, trust and absolute satisfaction to Vietnamese customers.”
All BYD vehicles participating in the program will be inspected for their overall technical condition and receive completely free vehicle software updates, ensuring the vehicle is always in optimal operating condition and is the safest. This is part of BYD's philosophy of continuous innovation and continuous improvement.
Technical experts from BYD Group not only bring in-depth knowledge and global experience, but also meticulousness and create high standards in the automotive after-sales service industry. They are the ones who understand every detail of the new energy vehicle, ready to accompany customers at every touchpoint to bring personalized, in-depth and professional after-sales experience. Each inspection, consultation or technical guidance is not simply a service - it is BYD's way of affirming its commitment to quality and service spirit from the heart.
Expert HePu - with more than 18 years of experience in the field of after-sales service engineering in the Asia-Pacific region will be present at all service points within the framework of this program in Vietnam. Senior technical experts of BYD Group are both the trainers of the global generation of engineers and a symbol of commitment to quality and professionalism. Accordingly, experts directly from BYD factory will be present in Vietnam to advise and inspect vehicles for pioneering customers - something that is not easy to arrange. "We do not just inspect vehicles, but come to show gratitude", this is our important message in this journey. Because for BYD, pioneers are always at the center of the journey to conquer and create sustainable values.
HePu Expert - with over 18 years of experience in the field of after-sales service engineering in the Asia-Pacific region
Not only technical services, the program is also an opportunity for customers to experience BYD car models in person, discover leading advanced technology features, from intelligent driving assistance systems, outstanding energy saving capabilities to the smooth driving feeling of new energy vehicles.
Location and detailed program implementation time:
- BYD OWAY Bien Hoa: from June 18 to June 20, 2025 Address: No. 108 Hanoi Highway, Binh Da Ward, Bien Hoa City, Dong Nai
- BYD OWAY Saigon: from June 24 to June 27, 2025 Address: No. 816 Su Van Hanh, Ward 12, District 10, Ho Chi Minh City
- BYD Gia Dinh: from July 2 to July 4, 2025 Address: No. 900 National Highway 1A, Thanh Xuan Ward, District 12, Ho Chi Minh City
- BYD Bitcar Long Bien: from July 8 to July 12, 2025 Address: No. 447 Nguyen Van Linh, Phuc Dong Ward, Long Bien District, Hanoi
- BYD VG Hai Phong: from July 15 to July 17, 2025 Address: No. 8 National Highway 5, Hung Vuong Ward, Hong Bang District, Hai Phong City
- BYD Song Lam: July 22, 2025 Address: Km3+500 Le Nin Avenue, Nghi Phu Ward, Vinh City, Nghe An
With the motto “Technology for a better life”, BYD constantly strives to bring practical values, premium experiences and professional services to the user community in Vietnam. Through this program, BYD once again affirms its long-term commitment, dedicated service and pioneering innovation, accompanying Vietnamese consumers on the green transformation journey.
At BYD Vietnam, all models are covered by a standard 6-year vehicle warranty (equivalent to the first 150,000 km, whichever comes first), and an 8-year battery warranty (equivalent to the first 160,000 km, whichever comes first). Customers interested in genuine service programs, please contact authorized BYD Vietnam dealers or hotline: 1900 866 688.
