Recently, Mr. N.D.Van (Go Vap District, Ho Chi Minh City) said that on the morning of July 10, he took his family to Dam Sen Water Park (District 11) to have fun, but had to leave early because he "couldn't do anything". Excitedly buying tickets (200,000 VND for adults, 160,000 VND for children), but immediately after that, his family was very disappointed to see a "sea of people" in the water park.
"There's not even a place to sit and eat. The bathing area is crowded and cramped, so not only can't we play, but we're also very tired. It's especially bad for children and the elderly."
According to Mr. Van, his family spent more than 1.2 million VND on tickets and travel, so they feel like they were cheated, because the value they received was completely disproportionate.
Crowded with tourists at Dam Sen Water Park
"Businesses clearly know the service capacity and number of customers but still ignore it to make profits, regardless of the fact that overloading can cause unsafety for customers, which is unacceptable," Mr. Van said indignantly.
In addition to Mr. Van, recently many people have complained about the overload situation at entertainment spots during the peak summer tourist season, including Dam Sen Water Park.
On July 11, Mr. Nguyen Tien Cuong - Deputy Head of Sales Department of Dam Sen Water Park Joint Stock Company (District 11) - confirmed that there was a situation of overcrowding and exceeding the service capacity on weekends. Specifically, on July 10 (Sunday), the unit welcomed about 11,000 visitors, 4-5 times higher than normal days.
According to Mr. Cuong, with an area of nearly 20,000 m2Dam Sen Water Park can accommodate 5,000-6,000 guests at the same time, but because many guests choose to go at the same time, especially on weekend mornings, there are times when it is overloaded and there are not enough tables and chairs to serve.
"The unit has a machine that counts the number of visitors to balance the appropriate number, and when there are many visitors, it also notifies the players. However, many visitors are families, especially visitors from far away provinces, still accept the crowded situation when notified, as long as they can get in. From an emotional perspective, it is difficult to chase away visitors or make them wait, so the unit creates conditions for them to enter," Mr. Cuong explained.
