“Free toilet” service in Hanoi makes tourists excited

26/03/2025

Since March, the People's Committee of Truc Bach Ward has implemented a model of socializing free toilets to reduce the shortage of public toilets and promote the friendly image of Truc Bach.

"Free Restroom" is a form of public restroom socialization, piloted by the People's Committee of Truc Bach Ward on many food business streets since March, creating conditions for passersby and tourists to use restrooms for free at eateries and restaurants.

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Businesses that agree to participate will display the "More Refreshing at Home" logo in front of their premises so that residents and visitors can easily identify them. From now on, whenever they need to use the restroom while out and about, visitors just need to look for the blue "Free Restroom" smiley logo and the shops will welcome them for free.

Hàng loạt các cửa hàng, quán ăn đồng loạt dán khẩu hiệu thân thiện

A series of shops and restaurants simultaneously posted the friendly slogan "More refreshing at home"

Before the pilot, the People's Committee of Truc Bach Ward invited local businesses to a meeting to collect democratic and public opinions. Food and accommodation businesses unanimously agreed with the pilot model, with about 20 establishments registering to participate.

Trang thông tin du lịch và phong cách sống Travellive+

In addition, Truc Bach ward has also established a working group to propagate and mobilize hotels, restaurants, accommodation establishments, food service businesses, and coffee shops in the area to respond and participate in the "Free Restroom" model.

Although knowing that it will be impossible to avoid the situation of customers lacking awareness and not maintaining public hygiene, participating businesses believe that hospitality will help make the street more friendly, contributing to promoting the image of tourism in the area. Mr. Le Tat Thanh, Chairman of the People's Committee of Truc Bach Ward, emphasized: "Establishments are not required to serve "indecent" customers. We thoroughly advise shop owners: be friendly, support as much as possible but not easygoing, to avoid unfortunate incidents from happening."

After several weeks of implementation, “Free Restroom” has received many positive responses from tourists, especially foreign tourists. Most agree that this model brings great convenience to their experience in the city, and if good quality is guaranteed, it will encourage economic and tourism development.

Nếu đảm bảo chất lượng tốt, mô hình được kì vọng sẽ tạo động lực phát triển kinh tế và du lịch

If good quality is ensured, the model is expected to create momentum for economic and tourism development.

To date, there have been 25 free toilets operating on the main streets of Hang Than, Truc Bach, and Ngu Xa. It is expected that before the April 30 - May 1 holiday, 80% of the other streets in the area will implement this model.

Truc Bach Ward also applies digital transformation, updating Free Restroom data on the portal, website and fanpage. Residents and visitors can find free restrooms on the platforms when needed.

Wang Long Source: Synthesis
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