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The incident disrupted travel plans for 1.3 million Delta Airlines passengers, costing the airline more than $500 million. Delta Airlines' lawsuit, filed in Fulton County Superior Court, called CrowdStrike's faulty software update a "catastrophe"; the company allegedly "delivered untested and faulty updates to customers, causing more than 8.5 million Microsoft Windows computers worldwide to crash."
“Delta Airlines’ claims, based on misinformation, have been dismissed, demonstrating a lack of understanding of how modern cybersecurity works and reflecting a desperate attempt to shift responsibility for their delayed recovery from their failure to modernize their outdated IT infrastructure,” CrowdStrike stated late on October 25 (morning of October 26, Vietnam time).
The incident disrupted the travel plans of 1.3 million Delta Airlines passengers, costing the airline more than $500 million.
Delta Airlines purchased CrowdStrike's product in 2022, and incidents involving CrowdStrike forced the airline to cancel 7,000 flights, affecting 1.3 million passengers within 5 days.
The airline claims CrowdStrike is liable for over $500 million in direct losses, as well as an unspecified amount of lost profits, and other costs including legal fees and “reputation damage and loss of future revenue.”
The airline claims CrowdStrike is responsible for over $500 million in direct losses, as well as an unspecified amount of lost profits.
Delta Airlines stated that, as part of its IT infrastructure plan, it has invested billions of dollars in licensing and building some of the best technology solutions in the aviation industry. CrowdStrike questioned why Delta Airlines was more heavily impacted than other airlines and argued that the company bears only minimal responsibility, a claim Delta denies.
Adam Meyers, Senior Vice President at CrowdStrike, said the company released a content configuration update for its Falcon Sensor security software that led to system incidents worldwide. “We are deeply sorry this happened and we are determined to prevent this from happening again,” Meyers said.
